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6. eMail Archive Interface |
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The e-Mail Archive Interface module extends axis diplomat’s already powerful customer relationship management facilities by providing easy access to your organisation’s email archives directly from within customer and supplier enquiry functions. Just a few clicks gives access to a list of emails, both to and from that customer or supplier from the day your organisation deployed its email archive solution up until today, whether “deleted” or not! By configuring security settings within the email archive you can also allow users to see emails sent or received by colleagues. |
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6.1 Puts You in Control |
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The e-Mail Archive Interface puts you back in control of email allowing you to view all email correspondence for a specific customer or supplier within seconds (regardless of whether that correspondence is just hours, or years old). Give your sales or customer services teams the power to deal with queries efficiently in a colleagues’ absence by being able to see email correspondence regardless of who sent what to whom! The axis diplomat eMail Archive Interface can help provide the type of comprehensive access to customer correspondence that, in the past, a traditional paper-based file would have given (but without the paper). |
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6.2 Key Features |
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6.3 How it works |
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The axis diplomat eMail Archive interface interrogates a database containing an archive copy of every email sent or received through your organisation’s email server(s). The archive database is provided by a product known as GFI Archiver (sold separately). Because the archive is separate to your normal email database it isn’t affected by users deleting copies of emails or user accounts being deleted from the system. The database is highly optimized for the purpose. Emails are compressed to reduce storage requirements whilst database searching is quick and efficient. |
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6.4 About GFi |
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Saves user’s time as an individual no longer has to worry about keeping and organising copies of emails for themselves.
