Application Support Note

ASN-2004-130

axis diplomat - Product Support Lifecycle

Last Reviewed: 05 November 2004

Products affected: axis diplomat

Description: Product support lifecycle policy on the axis diplomat software product range.

1. Overview

Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain.

Systems AXIS' support lifecycle policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.

The Support Lifecycle policy provides that Systems AXIS will offer a minimum of five years of mainstream support from the date of the product's release. After the end of mainstream support, Systems AXIS may, at its discretion, offer a further period of extended support on a case-by-case basis.

Mainstream support includes all support options and programs, such as support contracts, paid incident support, support charged on an hourly basis, support for warranty claims, and availability of fixes and software updates.

Extended support includes paid special contracts (arranged on a case-by-case basis) and support charged on an hourly basis. Systems AXIS will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended support phase.

2. Product Lifecycles

Please check the list below for your current product version.

Product Name

Version No.

Release Date

Mainstream support
end date

Extended support
end date

axis diplomat 2004

9.0

1st July 2004

1st August 2009

TBA

axis diplomat 2000SE

8.1

1st September 2002

1st October 2007

TBA

axis diplomat 2000

8.0

1st January 2000

1st January 2005

1st January 2006

axis diplomat Professional

7.4

1st November 1994

31st December 1999

31st December 2002

Revision History

1.1

22.06.2004

Updated for axis diplomat 2004

1.0

25.09.2003

First release.

0.1

14.08.2002

First Draft
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