axis diplomat 2024 Despatch & Delivery Modules

FedEx DSP Interface

 View PDF

Improve efficiency by transferring consignment information electronically between axis diplomat and FedEx Ship Manager software.

Want to avoid the time and effort of double-keying delivery addresses, contact information and other delivery information? Need to reduce the potential for error? Need to tell a customer how their delivery was shipped? When it will arrive? What its consignment/tracking reference is? The axis diplomat FedEx Ship Manager Interface gives access to consignment information quickly and easily.

Key Benefits

  • Speeds the despatch process – Taking the delivery address and other consignment information from axis diplomat avoiding re-keying.
  • Eliminates a potential point of error – If the delivery details are correct on the sales order in axis diplomat , then they will be correct when passed into the FedEx system.
  • Real-time information – Provides other users of axis diplomat in your organisation with real-time information on what deliveries have (or have not) been despatched, and stops all of those time-wasting phone calls to your despatch desk!
  • Decimates the time spent providing consignment and tracking information to customers – Empowers your customers to track their own consignments, and empowers your customer services staff by providing quick and easy access to delivery & tracking information


 

Instead of manually re-keying information on each and every consignment, axis diplomat uses information it has already obtained as a part of the sales order and picking processes to transfer consignment information electronically.

Information passed back to axis diplomat (e.g. the consignment number) is stored and used to provide an interface into tracking and Proof of delivery. 

How does it work?

Most carriers, logistics companies and postal services (which we collectively refer to as Delivery Service Providers) provide a method of sending information on consignments directly into their systems electronically. In the case of FedEx, axis diplomat interfaces directly with FedEx's 'Ship manager’ software.

 

Consigning a delivery

 

To consign a delivery you’ll need to pass information to FedEx.

Delivery address: (Including the postal town, post code and country code for international consignments): axis diplomat already has all of these details held against your delivery, having obtained them either from the customer account or during order entry.

Delivery Service: axis diplomat allows your choice of delivery service to be selected during order entry, or at any later time prior to consignment. Any request for special delivery arrangements (e.g. Saturday, pre 09:30 etc. can be recorded). The interface takes the delivery method and translates this into the required service.

Number of packages or pallets: axis diplomat records the number of packages or pallets in each consignment and passes this information through the interface.

Weight & volume: Default values for these are calculated by axis diplomat based on the weight & volume information held against the stock records for items on the delivery. These values can be accepted or overridden prior to being passed through to the FedEx Ship Manager interface.

Contact name and number: axis diplomat uses the customer contact set against the sales order, together with phone number information to automatically provide this information to the interface.

To provide flexibility, the despatch operator can override most information during the consignment process if required.

 

Historical Delivery Information, Tracking and POD

If you’re faced with any volume of customer delivery queries, you’ll appreciate the ease of use and speed of access to Tracking and POD information which the interface can provide. A simple right-click option from the customer enquiry “Deliveries” tab, allows access directly into FedEx's on-line tracking system for a specific consignment.

Purchasing Information

The axis diplomat FedEx Ship Manager Interface feature also requires the axis diplomat Delivery Service Provider Interfaces Foundation feature.

 View PDF

Call Back
This site uses cookies. By continuing to access this site you are accepting the use of cookies by this site.
Read more about cookies...
OK

Cookies are small text files stored on your device when you access most websites on the internet.

This Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used so that we can make sure it is as up to date, relevant and error free as far as we can. Further information about the types of cookies that are used on this Website is set out in the box below.

By using this Website you agree to our use of cookies. You can choose to restrict or block cookies set on the Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to law enforcement agencies).

We may sometimes embed content from 3rd party websites such as YouTube. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Cookies We Use

Cookie Description
CookieConfirm The presence of this cookie is used to remember the fact that you have confirmed that you are happy to accept cookies
ASPSESSIONIDxxxxxxxx This is a Session Cookie (session cookies are temporary and are erased when you close your browser). It identifies you from one page to the next and is used, for example, to keep track of your logged-in status.
UserID, account, password These cookies are used to remember your login credentials for when you next visit our website. They are only created if you choose the “Remember Me” option on the login page.
_utma, _utmb, _utmc, _utmz These are cookies created by Google Analytics and are used to provide us information on which web pages are the most popular, and the most popular search terms used by visitors arriving at our site.