axis diplomat - Product Support Lifecycle

Product support lifecycle policy on the axis diplomat software product range.

Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain.

axisfirst's Product Support Lifecycle Policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.

The Product Support Lifecycle Policy provides that axisfirst will offer a minimum of four years of mainstream product support (see footnote) from the date of its release. After the end of mainstream product support, axisfirst may, at its discretion, offer a further period of extended product support.

During the period of Mainstream Product Support standard support contracts are offered, providing software level updates and help desk assistance by telephone, email and remote access.

Once a product has entered the Extended Product Support phase, standard support contracts are no longer available however Extended Support Contracts may be offered on a case-by-case basis. axisfirst will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended Product Support phase.

Product Lifecycles

Please check the list below for your current product version:

Product Version	Version No.	Release Date	Mainstream Product Support End Date	Extended Product Support End Date
axis diplomat 2024	24.0	8th October 2024	31st October 2028	30th September 2032
axis diplomat 2022	22.0	17th October 2022	31st October 2026	30th September 2030
axis diplomat 2020	20.0	1st October 2020	31st October 2024	30th September 2028
axis diplomat 2018	18.0	1st October 2018	31st October 2022	30th September 2026
axis diplomat 2016	16.0	4th October 2016	31st October 2020	30th September 2024
axis diplomat 2014	14.0	1st October 2014	31st October 2018	30th September 2022
axis diplomat 2012	13.0	3rd December 2012	31st December 2017	30th September 2020
axis diplomat 2010	12.0	12th November 2010	30th November 2015	30th September 2018
axis diplomat 2008	11.0	6th October 2008	1st November 2013	30th September 2016
axis diplomat 2006	10.0	1st November 2006	1st December 2011	30th September 2015
axis diplomat 2004	9.0	1st July 2004	31st October 2009	30th June 2015
axis diplomat 2000SE	8.1	1st September 2002	1st October 2007	1st January 2009
axis diplomat 2000	8.0	1st January 2000	1st January 2005	1st January 2006
axis diplomat Professional	7.4	1st November 1994	31st December 1999	31st December 2002

Note: The Mainstream Support Period for axis diplomat up to and including axis diplomat 2012 was five years; from axis diplomat 2014 onwards, the minimum mainstream support period is four years.